I have a question about an order I have received

• What is your return policy?
  
• What is your return address?
  
• What should I do if my items arrive damaged or defective?
  
• What should I do if I received the wrong item?
  
• How do I exchange an item?
  

• What is your return policy?
  We want you to be fully satisfied with your purchase. If you are not content with your purchase for personal reasons, you may return items within 30 days of delivery for a refund of the purchase price, sales tax, and original shipping fees. Customers are responsible for return shipping fees.
  
  Please refer to the Return Instructions on the packing slip when returning your item. The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure credit.
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• What is your return address?
  If you wish to return an item, ship the package to the following address:
  
  shop.elizabetharden.com
  150 Omicron Court
  Shepherdsville, KY 40165
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• What should I do if my items arrive damaged or defective?
  If you received any items that were damaged or defective upon arrival, please call our Customer Service Department immediately at 1-866-217-2927. It is important that you contact us before returning the item, so that we may assist you with return shipping fees. If you do not contact us, you are responsible for all return shipping charges. You will also be refunded the purchase price, sales tax, and original shipping fees for returned items.
  
  Before you call, please have your order number available. If you do not know your order number, please visit our Order Tracking page to find the number in your Order History. Please be prepared with a detailed description of the damage or defect before contacting us.
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• What should I do if I received the wrong item?
  If we shipped you the wrong item, please contact our Customer Service Department immediately at 1-866-217-2927. It is important that you contact us before returning your item, so that we may assist you with return shipping fees. If you do not contact us, you are responsible for all return shipping charges.
  
  Before you call, please have your order number available. If you do not know your order number, please visit our Order Tracking page to find the number in your Order History. Please be prepared with a detailed description of the difference between the item you ordered and the item you received before you call.
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• How do I exchange an item?
  Unfortunately, we do not accept exchanges at this time. If you wish to exchange an item, you must return the item by following the Return Instructions on the packing slip and re-order a new item at shop.elizabetharden.com. If you wish to return an item, please ship the package to the following address:
  
  shop.elizabetharden.com
  150 Omicron Court
  Shepherdsville, KY 40165
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