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Customer Service > Online Store Info

I want to change or cancel my order

After you have clicked "Send My Order", you cannot cancel or change your order*. Our system is designed to process and ship orders immediately. If you do not wish to keep the items once they have arrived in the mail, simply return them by following our Return Instructions.

*Note: You may cancel your order if you receive an e-mail notifying you that

  • we are unable to process your payment information. Please contact us immediately at 1-866-217-2927 if you receive this e-mail and wish to cancel your order.
  • one or more items in your order is on backorder. (You may only cancel the backordered items.) Please contact us immediately at 1-866-217-2927 if you wish to cancel these items.
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