When can you track your order?
- Once your order has been shipped, it may take up to 48 hours before tracking is available.
- Orders placed on ElizabethArden.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary.
- Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these instances, your Order History will not offer tracking information, but will still offer order status and other details.
Finding Your Order Status
The status of your order is easy to find.
- Check you e-mail. You will receive e-mails keeping you up-to-date about the status of your order.
- Visit the website. Click on Order Status and sign in to Your Account 24 hours a day. You may view information about your most recent orders as well as past orders.
- Contact us. Please contact us via e-mail or call us at 1-866-217-2927 if you have any questions.
How is order status different from tracking information?
The status of your order represents the progress of your order between the time it is placed and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier that may provide tracking information until your order is delivered*.
The tracking information is accessible from your Order History on our website when it becomes available.
*Tracking information may not be available for up to 48 hours after an item is shipped from our warehouse.
